cancellation policy

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Söllradl Textil GmbH, Rathausplatz 6, 4550, Kremsmünster, AUSTRIA, office@textilshop. at, 0043-7583/51 166) of your decision to withdraw from this contract by means of a clear statement (e. g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification on the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a different type of delivery than the most economical standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we receive notice of your withdrawal from this contract. Gone. For this refund, we use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We’ll pick up the goods. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling you which is not necessary to check the nature, characteristics and functioning of the goods.

The right of withdawal does not apply to distance contracts: 

• to deliver goods that are made to customer specifications or are clearly tailored to personal needs. This applies in particular to custom-made products.